These commitments could include Service Level Agreements (SLAs), physical and information security compliance, project schedules, customer and employee engagement and other business, regulatory and contractual obligations. If the IT organization clearly defines, measures and delivers on the agreed IT and business commitments, the barriers of misunderstanding and mistrust will quickly be broken down and the CIO will become known as a valuable asset instead of a redundant expenditure.
Grow Profitable Revenue. It’s a safe assumption profitable revenue is a clear objective of most companies. IT’s contributions to meet this objective might include new product development, significant enhancements to existing products or services, and integration of acquired products or services.